• Free shipping on orders over
  • 15% off your first order when you join our list
  • COSMOS Natural certified · Vegan · Made in Latvia

FAQ

Answers about our products, ingredients, shipping and your first-order code. Can't find your question? Send us a message.

Dots of white cream along a shoulder, with a fingertip spreading them

All questions

Which product should I start with?

If you want one product, the Peptide Anti-Aging Serum with 2% Hexapeptide-11 is a good place to start. For the full routine, the Peptide Set gives you all three for less.

Can I use the products morning and evening?

Yes. The AM/PM Cream is made for both. The serum and eye cream go on clean skin before it.

Does the eye cream contain retinol?

No. It is made with a natural retinol alternative, and there is no retinol in its ingredient list.

Are the products fragranced?

Yes, with fragrance from natural essential oils, which includes linalool, geraniol and citronellol. If your skin is sensitive to fragrance, patch test on a small area first.

How much is shipping?

Orders over $75, or the same amount in your currency, ship free to the US, Denmark, Austria, Belgium, Czechia, Estonia, Finland, France, Germany, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Slovakia and Sweden. For other countries and smaller orders, you see the shipping cost at checkout before you pay.

Where are the products made?

In Riga, Latvia, by NORD Beauty SIA. Each product is notified on the EU cosmetics portal (CPNP), and the number is listed on its product page.

Is my skin too sensitive for these products?

All three formulas contain fragrance from natural essential oils, including linalool, geraniol and citronellol. If your skin reacts easily to fragrance, read the full ingredient list first and test a small amount on your inner arm before using a product on your face.

Do the products contain sunscreen?

No. None of the three products contains sun protection, so use a sunscreen during the day after your routine.

How long can I use the serum after opening?

The Peptide Anti-Aging Serum should be used within 6 months of opening, as printed on the bottle.

How does the 15% first-order code work?

Sign up for our emails and your code appears right away. It gives 15% off and can be used once per customer.

Can I return a product?

Yes. You can read how returns work in our refund policy.

Where can I see all ingredients?

Every product page has the full ingredient list, and our ingredients page explains the key ingredients in plain words.